Fitlien Refund Policy

Last Updated: 5/23/2025

Important: This policy outlines the circumstances under which Fitlien provides refunds. Please read carefully before making any payments.

1. General Refund Principles

  • All subscription fees are non-refundable except as required by law
  • No prorated refunds for partial subscription periods
  • Refund requests must be submitted in writing to support@fitlien.com

2. Subscription Refunds

2.1 Free Trial Period

  • No payment required during 3-month trial
  • If accidental payment occurs during trial, full refund will be issued upon request

2.2 Paid Subscriptions

NOTE Monthly subscription payments (₹999/₹1,999/₹9,999 + GST) are non-refundable once the service period has begun.

2.3 Exceptional Circumstances

Refunds may be considered in these cases:

  • Duplicate or erroneous charges
  • Technical issues we cannot resolve within 72 hours
  • Service discontinuation by Fitlien

Refund Process for Eligible Cases:

  1. Submit request via email within 7 days of charge
  2. Include transaction details and reason for request
  3. Our team will respond within 5 business days
  4. Approved refunds processed within 10 business days

3. Assisted Setup Refunds

3.1 Installation Service (₹19,999 + GST)

  • Full refund: If canceled before work begins
  • Partial refund: 50% if canceled after work begins but before completion
  • No refund: After service completion

4. Refund Method

  • Refunds will be issued to the original payment method
  • Processing time: 7-10 business days after approval
  • GST component will be refunded as per government regulations

5. Non-Refundable Items

The following are never eligible for refunds:

  • Completed months of service
  • Third-party integration fees
  • Custom development work
  • Data export services

6. Disputed Charges

  • Chargebacks will result in immediate service suspension
  • We reserve the right to dispute unjustified chargebacks
  • Reactivation after chargeback requires payment of outstanding balance

Contact Information

For refund requests or questions:

Email: support@fitlien.com

Phone: +918078078789

Hours: Monday-Friday, 10AM-6PM IST