Fitlien Cancellation Policy

Last Updated: 5/23/2025

1. Free Trial Period

• Your 3-month free trial will automatically convert to a paid subscription unless canceled before the trial ends
• No payment information is required during the trial period
• You will receive reminder emails 7 days and 1 day before trial ends

2. Subscription Cancellation

2.1 How to Cancel

• Log in to your Fitlien account dashboard
• Navigate to "Billing & Subscription" section
• Follow the cancellation prompts
• You will receive email confirmation upon successful cancellation

2.2 Cancellation Deadlines

2.3 Post-Cancellation Access

• You will retain access until the end of your current billing period
• All your data will be preserved for 30 days after cancellation
• After 30 days, all data may be permanently deleted

3. Refund Policy

• All subscription fees are non-refundable
• No prorated refunds for partial months
• Exceptions may be considered for technical issues we cannot resolve within 72 hours

4. Assisted Setup Fees

• The one-time assisted installation fee (₹19,999 + GST) is non-refundable once services have been rendered
• Cancellation before work begins may qualify for full refund

5. Consequences of Cancellation

• Immediate loss of premium features after billing period ends
• Your gym profile and member data will become inaccessible
• You may need to re-subscribe and pay setup fees if you wish to return

6. Reactivation

• You may reactivate within 30 days without losing data
• After 30 days, you'll need to create a new account
• Pricing will be based on current rates (not your original rate)