Fitlien Privacy Policy

Last Updated: 5/23/2025

1. Introduction

This Privacy Policy describes how COSQ Network Private Limited and its affiliates (collectively "COSQ Network Private Limited, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://www.fitlien.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy.

2. Information We Collect

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Personal data provided during sign-up (name, date of birth, address, telephone/mobile number, email ID)
• Information shared as proof of identity or address
• Sensitive personal data collected with your consent (bank account, payment card information, biometric data)
• Your behavior, preferences, and other information you choose to provide
• Transaction information on Platform and partner platforms

3. How We Use Your Information

We use personal data to:

• Provide the services you request
• Assist sellers and business partners in handling orders
• Enhance customer experience and resolve disputes
• Inform you about offers, products, and services
• Detect and protect against fraud and criminal activity
• Conduct marketing research and analysis

4. Information Sharing

We may share your personal data with:

• Our group entities and affiliates
• Third parties such as sellers, business partners, and service providers
• Government agencies when required by law
• Law enforcement to protect rights, property or safety

5. Data Security

We adopt reasonable security practices to protect your personal data from unauthorized access. However, complete security cannot be guaranteed for reasons beyond our control. Users are responsible for protecting their login credentials.

6. Data Retention

You may delete your account through your profile settings, which will result in losing all account information. We retain personal data only as long as necessary for the purposes collected or as required by law.

7. Your Rights

You may access, rectify, and update your personal data through Platform functionalities.

8. Consent

By using our Platform, you consent to our collection and use of your information as described in this policy. You may withdraw consent by contacting our Grievance Officer, though this may affect service availability.

9. Policy Changes

We may update this Privacy Policy periodically. Significant changes will be notified as required by law.